Contact

support@doolhana.net
We reply within one business day.

If you are already a customer, you can request an IP swap and reissue your connection password yourself in My Service. That is faster than writing to us.

What helps us answer faster

1. The email address you signed up with — we need it to find your account.
2. The country you are in and the kind of connection you are using (home internet, office network, mobile and so on)
3. The device and operating system where the problem happened
4. If something will not connect, which site or app it is and what you see on screen

Connection problems divide into those caused on our side and those caused by the local network. With the details above we can tell which it is far more quickly.

Phone

+82-42-721-5175 · weekdays 09:00–18:00 (Korean time)
Please use this if you are calling from inside Korea. From abroad, email is more reliable.

Frequently asked questions

Pricing, how long provisioning takes and the conditions for IP swaps are set out in the FAQ. It is worth a look before writing to us.

Terms and policies

• Terms of Service
• Privacy Policy
• Refund Policy
• Service Level Agreement