1. First payment — full refund within 7 days Dedicated static IP

• For your first paid term, we give a full refund, with no reason required, if you ask within 7 days of payment.
• This applies once per person. It does not apply to renewals or to any later payment.
• On refund, the term and the assigned static IP end immediately.
• There is no free trial.

2. Cancellation before provisioning Dedicated static IP

Where you have paid but no IP has yet been assigned, you receive a full refund.

3. After payment — general rule Dedicated static IP

Except as set out in Section 1, we do not refund for a simple change of mind after provisioning. If you terminate, you use the service to the end of the period paid for and automatic renewal stops.

4. If the service is not satisfactory for reasons on our side — full refund within 7 days Dedicated static IP

Where the service was not provided properly for reasons on our side, as below, we give a full refund if you ask within 7 days of provisioning.

• You could not use the service normally because of a fault
• Access problems persist and cannot be resolved by replacing the IP
• The service provided differs from what we described

Please contact us first. Most cases are resolved by replacing the IP; if that does not resolve it, we refund.

5. Where reasons on our side arise after 7 days Dedicated static IP

Regardless of how much time has passed, we refund the amount corresponding to the period you were unable to use the service.

6. Early termination of 6-month and 12-month plans Dedicated static IP

Longer plans can be terminated at any time. We deduct the months used at the list price of the one-month plan and refund the remainder. A month that has begun counts as used.

Refund = amount paid − (months used × one-month list price) − payment fees actually incurred

7. Replacing an IP is not a ground for refund Dedicated static IP

Where access is blocked at a particular site, we respond by replacing the IP. There is no extra charge within the number of replacements included in your plan. If replacement does not resolve it, we refund under Section 4 or 5.

8. Where refunds are restricted Both services

• Use was suspended for prohibited conduct under Article 11 of the Terms of Service
• Another person's payment method was found to have been used
• Repeated refunds and re-subscriptions were found to have been used to obtain the service without paying

9. Termination and stopping automatic renewal Dedicated static IP

You can stop automatic renewal at any time from My Service. It is handled on screen, with no phone call or consultation. Stopping renewal does not affect the period you have already paid for.

10. How and when refunds are made Both services

• Refunds are made to the payment method used.
• We process them within 3 business days of confirming the request.
• Depending on the card issuer or payment provider, the funds may take a few days longer to arrive.
• If a tax invoice was issued, we cancel it at the same time.

11. How to request Both services

Contact us through My Service or at support@doolhana.net. We process the request after confirming your account and payment record.

12. Cancellation before provisioning Cloud server

If you are unsure which specification suits you, please ask us first.

Where you have paid but the server has not yet been built, you receive a full refund.

13. Termination during the period and refunds Cloud server

You may terminate at any time. We deduct the period already used on a daily basis and refund the remainder. The day of provisioning and the day of termination each count as used.

Refund = amount paid − (days used × daily charge) − payment fees actually incurred

On termination the data stored on the server is deleted. Please download anything you need before terminating. The Company accepts no responsibility for retaining or recovering data after termination.

14. What is not refunded Cloud server

• Periods after provisioning during which you did not use the server — charges apply even to a server left powered off, because the resources remain allocated, and those periods are not refundable.
• Paid licence charges — licences such as Windows Server are billed by the month even if used for less than a month, and are not pro-rated.
• Where the service is deleted or terminated for non-payment or through the customer's fault — data may be impossible to recover, and the period already elapsed is not refunded.
• Momentary degradation of input/output performance — this is not treated as a failure and is not compensable.

15. Where reasons on our side arise Cloud server

Where you were unable to use the server properly for reasons on our side, we refund the amount corresponding to the period affected, regardless of how much time has passed. Where the specification provided differs from what we described, we give a full refund if you ask within 7 days of provisioning.

Please contact us first. Many cases are resolved by changing the specification or rebuilding the server once the cause is identified.